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5 months ago
Location: London
Job type: Permanent
Category: Account Management Jobs
Junior Account Manager

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

* To fully account manage clients through the lifecycle of Exponential-e services by developing relationships to up/cross-sell Exponential-e products and services.

* To grow internal and external relationships within our account base.

* To drive phone calls, meetings, campaigns and pro-active areas to create opportunities to sell Exponential-e services.

* Increasing customer experience, satisfaction, loyalty and spend with Exponential-e through the timely and efficient management of customers’ existing and new.

* To actively learn on the job, Selling Styles, Client interaction, Linkedin Learning, Internal Development.

Key responsibilities for this job:

Account Management :
To fully account manage a section of clients through the lifecycle of their services by developing relationships to up/cross-sell Exponential-e product and services in line with the contact strategy * To identify new business opportunities enabling more services to be sold to the existing and new customers

* To take direction and challenges from Exponential-e Sales Management

* Being the client’s advocate to ensure that all issues and change requests are addressed by Exponential-e and completed by the due date

Events and Lead Generation:

* Working with Management to understand and sell Exponential-e core services. Voice, Cloud, Data Centre Services, Security & Connectivity Services to existing and new customers.

* To drive, Outbound Telephone calls, External and Internal Meetings, Campaigns and support the development and growth of your clients.

* To work with and share Accounts and learn from Account Directors / Account Managers

* Utilising our CRM tool to identify new contacts to improve traction with existing customers and new prospects to grow Exponential-e revenues.


* To understand by client, value and proposition the best method of securing a client for renewal within erosion levels.

* Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Desirable knowledge and experience:

* Good working knowledge of Microsoft Office - Excel, Word and PowerPoint

* Highly adaptable and proactive

* Ability to maximise and grow exiting client relationships

* A strong desire to learn and a career builder

* Able to multi-task and work well under pressure

* Excellent written and verbal communication skills (including telephone manner)

* Attention to detail and ability to prioritise efficiently

* A passion for service excellence.

* Knowledge of some of the following communication product suites:

* Cloud & IT services

* VOIP (Skype for Business/ UC1)

* Security

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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