Junior Account Manager / Customer Success - Student Marketing Tech
£18,000 - £20,000 DOE + Excellent Benefits & Perks
This is an exciting opportunity for an ambitious graduate or someone with some customer success experience to join our technology solutions team.
The Technology Solutions department of the Group encompasses all our technology products. The role of the department is to ensure that our clients are using our technology to its fullest extent. We have developed a range of technology solutions to serve both our agency and our clients.
The World’s Student Marketing Group.
We are the world leading collection of advertising and technology businesses, helping brands and organisations attract and convert the global student audience. We have 150 specialists working across 6 different offices in 4 continents.
The Junior Account Manager / Customer Success Role:
The main goal of the Account Manager is to develop lasting relationships with clients that use our technology and to be the point of contact for their use of these products and services. In particular, it is to provide training, support and account management to the users to ensure effective use of the platform and satisfied clients.
This position will be the first point of contact for internal and external users and will be the conduit between clients, the delivery services and technology teams.
You'll be responsible for:
+ Account management of clients using our technology solutions, including renewal of licences and up-selling of other agency services
+ Becoming an expert on our technology solutions to ensure that they are being implemented and used successfully
+ Supporting the Head of Technology Solutions with the implementation of our non-proprietary technology solutions such as call-tracking
+ Responding to support tickets from clients looking for assistance with our technology solutions
+ Supporting the Head of Technology Solutions with the other areas of the department, including developing innovative and effective nurture campaigns for our clients and advising on best practice for GDPR-compliant marketing
+ Writing blog posts and contributing to webinars
+ Experience in a digital marketing, Higher Education, or account management field is desirable, but we will also consider recent graduates.
+ If you are a recent graduate, any degree which has shown critical thinking and the ability to creatively solve problems will be considered.
+ A familiarity with marketing automation systems is desirable but not essential.
+ Curiosity for new technology is essential.
+ Personable and friendly
+ Interested and interesting - an inquisitive person with a wide range of interests
+ Productive with a strong work-ethic and a commitment to meeting deadlines
+ Excellent communication skills and written English
+ Curious about all aspects of student and youth marketing
+ Technologically-minded - able to grasp new systems quickly
+ An engaging and charismatic public speaker
+ An interest in current affairs and the role of Higher Education in developing a better world
+ Ambitious to produce work of an increasingly higher quality
+ Highly organised, with the ability to prioritise tasks
+ An outcome focussed approach to problem analysis and problem solving
And what’s in it for you?
As well as a unique working and reward environment, with 20% of all profits shared bi-annually, we also treat our staff to; 25 days’ holiday, cycle to work scheme, flexi-time, pension scheme, gym or travel subsidiary, childcare vouchers, birthdays off and fresh fruit and fantastic local cakes! And finally, we take care of your career, personal development is at our core and everyone has a tailored progression path designed to suit you.
You may have worked in the following capacities:
Digital Marketing, Customer Support, Tech Solutions Support, SaaS Support, Customer Success,
Interested? Apply here for a fast-track path to the hiring manager