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3 months ago
American Express
Location: Burgess Hill
Job type: Permanent
Sector: Digital Agency
Category: Product Marketing Jobs
Don’t just follow digital trends, Help create one.

The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every day.

American Express’ global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, collaboration and productivity – and we’re just getting started!

We’re looking for someone who is passionate about driving excellence in product management. Someone who can partner with product managers from across Digital Workplace to relentlessly improve the way they share how their products are performing and where they are going to go next. Do you enjoy seeing others both happier and more productive because of the work you do? If this sounds like you, we’d love to include you in our product excellence cohort; you’ll team up with product managers, understand the needs of leaders and work closely with our partner teams to better serve our colleague customers. Are you intrigued?

Who you are:

You want to grow as a product person, you’re ready to investigate our customers’ problems and then experiment to solve them. You’ll have a drive to understand how teams work today and the determination to improve things, bringing others with you on the journey. You’ll enjoy making sense of data and organising complex information to ensure it’s easy to understand and useful.

What you’ll do:

As part of the Product Excellence group within the Integrated User Experience Team, you will help define and drive best practice for our product teams, directly contributing to their mission to deliver the best possible experience for our colleagues at American Express. You’ll own both the scorecarding process, which our product teams use to report on the success of their offerings, and the release calendar, which is vital to transparency and collaboration across Digital Workplace. Beyond that you’ll have opportunities to get involved in pretty much anything which moves product thinking forward in our world.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills

* A passion to create the world’s best colleague digital experience.


The ability to talk about products and their roadmaps in a way that generates excitement, buy-in, and followership amongst customers and stakeholders.


Problem solving, organizational and analytical skills.


A balance of technical knowledge and business acumen.


Quick learner and driven to relentlessly improve.


Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally.


Experience working with rapid and iterative development teams strongly desired.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

A competitive benefits offering designed to support our employees’ total health and wellbeing, including:


Health care scheme


Defined contribution pension plan


Dental scheme


Virtual GP


Life assurance


Income protection


Core holiday allowance with opportunity to buy or sell additional days


A range of flexible benefits to choose from designed to suit your lifestyle: healthcare plan options, health assessments, critical illness coverage, cycle to work, season ticket loans


Employee Discount Portal


Back up childcare/adultcare


Onsite facilities include; Fitness classes, Health Checks, Digital Health Kiosk, Physiotherapy, Healthy Living Nurse, Wellness Studio, Costa Coffee and subsidised staff restaurant

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team.on recruitment.support.uk@aexp.com orfree phone, subject to individual carrier charges). For Russia based candidates on.

ReqID: 19010899
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jun 12, 2019, 5:25:45 AM

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