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5 months ago
The Body Shop
Location: London
Job type: Permanent
Sector: Marketing Agency
Category: Marketing Executive
Job Description:


Are you a Marketing Automation Specialist looking for your next role with an award-winning global retail business? Then we’d love to hear from you!


When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible.

Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.


The Body Shop, along with Aesop and Natura, is part of Natura &Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969.


Our Marketing Automation Specialist should be someone who’s passionate about marketing automation platforms, creating a seamless customer journey and is at home interrogating data / coding. They will be responsible for executing marketing strategies, assisting with campaign development, analysing the effectiveness of campaigns and developing demand generation programs. This role will be critical to the business, allowing us to provide a seamless, relevant and engaging journey to our customers.




A technical lead for the email platform – Responsys. This includes an understanding of programme design, dynamic content rules, filter builds, bespoke targeting and management of triggered lifecycle programmes. You will be a font of Responsys knowledge with a keen eye and aptitude for trouble-shooting / being solutions led


Comfortable working across a number of systems and platforms (Siebel, Responsys, GA and SAP). This will need strong SAS and SQL capability


Troubleshoot technical issues related to HTML templates, list segmentation updates and other aspects of email execution, as required


Stay abreast of and recommend email marketing best practices with coding, design and testing of email campaigns


Think customer first and design / implement journeys in response to this


A passion for technology and marketing platforms


Basic understanding of digital media, current trends and the technologies that underpin it.


Set up and ownership of content libraries to enable dynamic content


Expert email html, template building, dynamic modules etc.


Curating code that is optimised to engage customers across email, web, mobile and push


QA testing across all campaign elements


Production of eDMs, automations/triggers, landing pages, micro-sites and web-applications


Ownership of best practice - copy, layout, links, dynamic content and addressing any spam risks


* Substantial Email Marketing experience including previous use of Responsys ESP (or similar)
* Strong understanding of email marketing principles, triggered campaigns email testing and optimising performance
* Understanding of targeting and segmentation
* Experience with multi-channel customer journeys
* Experience delivering communications to drive incremental spend, loyalty and engagement
* Excellent attention to detail
* Strong analytical mindset and an ability to analyse campaigns
* Excellent understanding of database concepts and segmentation
* Experience with Responsys
* Hands-on experience in HTML template building and segmentation
* Email marketing and campaign experience is essential
* Understanding of dynamic personalisation and the value of tailoring content
* Email build across all devices
* Expert in HTML / CSS with SQL knowledge
* Email deployment and campaign automation
* Big picture thinking UX / IA
* Experience working in beauty or Retail desirable.


Our global HQ is located in the heart of East Croydon – 1 minute walk from the train station and is just 10 minutes train ride from Clapham Junction and 16 minutes from London Victoria. Our brand new office opened just over one year ago and provides a light, modern and open-plan work space that includes an onsite global café and even a living wall in the reception area.


Want to join the Body Shop team? Then please apply today – as well as a competitive salary, here are just a few of the rewards and benefits you can look forward to when you join us: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks At Work our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development. We have also implemented ‘Work Wise’ into our HQ - flexibility of ‘in-office’ hours, the ability to work remotely and a new meeting charter. Here at The Body Shop we’ve got your best interests at heart – it’s our way of saying thank you!

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