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6 months ago
Salary: Competitive
Location: Bristol
Job type: Permanent
Employment Type: All
Contact: Recruitment Team
Sector: Legal
Category: Marketing Executive

We have an excellent opportunity for a Marketing Executive to join our Bristol office within our My OnStream team.

My OnStream is a software solution for Schools that offers a range of proactive, trusted and cost-effective products to help with the burden of regulation and compliance.

The successful candidate will be working with the My OnStream Project Manager and the My OnStream Marketing Assistant to administer the onboarding process for new schools, provide advice and support on set up and management of the school's site, and provide training for the school's Administrators.

Main Responsibilities

  • Co-ordinate the complex onboarding process for new schools
  • Liaise with our software partners (Simitive) in the school set up process and with client queries
  • Host Administrator training for schools
  • Record and manage stages of onboarding process for each school
  • Support My OnStream Assistant in management of MOS client queries
  • Draft and maintain online help through MOS website and printable User Guides
  • Work with Events team to ensure MOS presence and management of demo requests
  • Assist with the preparation of MOS ezines/mailings including social media when required

The Ideal Candidate

Confidence and knowledge of software systems, good client liaison skills, and ability to follow a process to ensure a clean, clear set up experience for the school.

Skills required

The ability to:

  • Pick up and understand software functionality with ease.
  • Communicate confidently and clearly to clients about the benefits of My OnStream and explain its functionality in a user-friendly way - must be confident speaking to  clients on the telephone.
  • Create a good rapport with clients and provide easy to follow training on how to use the MOS system effectively.
  • Lead on complicated site set-ups involving SCR Plus and multiple modules and provide assistance in relation to onboarding more generally.  
  • Review and prepare staff data import files, requiring a good knowledge of Excel.
  • Respond to client queries received directly and through the Support mailbox in a timely manner
  • Work with the technical team to resolve support issues and relay outcome to clients.
  • Support Project Manager with client relationship management.
  • Work in a proactive, organised and methodical way using Smartsheet to record actions.

About VWV

VWV is a full service law firm ranked as a leader in both the Chambers & Partners and Legal 500 directories. Our firm-wide core values of teamwork and collaboration, putting the client at the centre of the firm and taking a commercial approach ensure a dedicated and expert service to all of our clients. Our high standards have been recognised by the Law Society through Lexcel and their Conveyancing Quality schemes.

With over 400 members of staff across four offices in London, Watford, Bristol and Birmingham, we are a medium size national law firm with a commitment to the training and development of our employees at all levels. This can be demonstrated by our Bronze Investors in People accreditation. On top of this, we have the reputation of being a friendly firm with approachable staff in all areas of the business. 96% of our clients say they would recommend us which, we believe, is a strong indicator of our culture.

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