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about 1 year ago
Location: UK
Job type: Permanent
Sector: Marketing Agency
Category: Media Planning and Buying Jobs
We’re part of Europe’s leading entertainment and communications business. With over 22 million customers across five countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us and help make the future happen.

Our Customer
Management team are responsible for the end to end customer journey across all
of our TV, product and package services. As a part of our Customer Management
division, the Value Team are responsible for maximising the retention of Sky's
revenue generating products and services within its current base.

The perks:

As a valued employee of Sky, you’ll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme and private health care. Plus, there’s a great range of other benefits to fit around your needs too.

Key responsibilities:

As a Marketing Manager - Planning, you’ll work with a wide range of stakeholders from across the business to identify, quantify, test and implement opportunities to enrich the customer experience and reduce customer churn.

-Own and implement ongoing initiatives to reduce the number of customers who churn as a result of falling into debt with Sky

-Contribute to the test & learn roadmap for In-Life; develop hypotheses and prioritise tests based on predicted value

-Work with IDS and other areas of Sky to identify opportunities, and work with finance to develop business cases

-Collaborate with internal online, legal and product teams to support campaign activity from end-to-end

Your skills:

-Understands the need to work collaboratively with other teams

-Able to communicate effectively across a broad set of stakeholders and virtual teams, and manage day-to-day stakeholder relationships

-Able to facilitate meetings with stakeholders across the group at the managercontroller level

-Entrepreneurial spirit; ambitious, self-starter who can effectively navigate an ambiguous Able to prioritise workload and delivery based on urgency and importance

-Numerate, with intermediate excel skills (e.g. able to create and interrogate pivot tables)

-Highly customer-centric, with ability to understand customer needs, behaviour, perceptions and convert customer insight into action and recommendations

-Experience of working in a complex and fast-paced environment is desirable, e.g. telecoms, retail

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, today

Happy to talk flexible working

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

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