8 months ago
We are O2, the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. We put our 25 million UK customers at the heart of everything we do, so we can use our technology to connect them to the experiences they live for.
And just like our customers, we open up exciting possibilities for our employees too. Great benefits. Generous rewards. High-quality training. Ongoing career development. These are just some of the reasons to join us.
We’re always on the lookout for great talent, and we’re all about inclusivity. We want to be a true reflection of our customers and their communities, to help us make the best decisions. That’s why everybody’s welcome at O2 – it’s time to get everyone in the room.
What do the team do?
To be digital pioneers we need to deliver real innovation which involves fresh thinking. Our online team is no longer about a website, or an online shop. It`s so much more. It is social media, it is on the device, it is a website that knows you and understands you, it is web chat that is helpful, it is personalisation across all of these that is meaningful for the customer and makes it easy for them to get the most from their digital lives.
Working closely with our IT and Service Delivery Teams and other Business Owners across O2, this team drives change initiatives across our Voice and Online channels, to ensure our products and services remain consumer friendly and competitive.
How will you fit into this?
You will be accountable for defining and delivering digital change initiatives and outcomes that radically transform the consumer P&L through selling and serving more customers through digital channels.
You will act as the product owner (business lead) and lead the IT teams to deliver new change initiatives across online (desktop & mobile) e.g. online shop, My O2, o2.co.uk.
You will also work with the wider business to define the scope and requirement for each change initiative and act as the key point of contact for a change initiative within the online team.
What we`re looking for:
To be successful in this role you`ll have experience working within a Product Owner / Change Management environment. We`re also interested in the following skills/experience...
- Prior experience in Product Ownership, Change Management or E-Commerce ideally
- Understanding of the Online and Digital space
- Ability to translate complex information into layman’s terms
But it`s not all about the experience, it`s about you and the passion you can bring to O2 in developing our people. Does this sound like you...?
- Gravitas and confidence in engaging with individuals and teams
- Strong stakeholder management skills
- Eagerness to learn, creative flare and a `can do` attitude
- High level of credibility, maturity and professionalism.
- Collaborative approach and sense of working as part of a team.
This role is a 12 month fixed term contract role based at our UK HQ in Slough.
We’re looking to pay a competitive salary (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care, holiday entitlement and lots of flexible benefits. We also believe a great work-life balance is important, so we’re open to considering part time and flexible approaches to working. Like to know more? Feel free to raise it.
Joining O2 will give you the freedom to think bigger, be bolder and try new things. Take a deep breath, your career is about to go to exciting new places.