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about 1 month ago
Nationwide Building Society
Salary: Competitive
Location: Swindon
Job type: Permanent
Sector: B2C
Category: Digital Marketing Jobs
Job description

We’re not like a bank. We’re not like other financial services companies. We’re not really even like other call centre environments either. We’re a building society. So we’re building our ‘society’ with a sense of community and with a collective belief in the idea that we’re all here to help each other. That’s what we’re all about and that’s what makes us different.

A starting salary of £16,360 (Pro Rata) depending on your Customer Service/Digital Contact Centre experience. You'll enjoy a 20 hour contract, with shift patterns Friday between 6p.m. and 10p.m. and a flexible 8 hours shift Saturday - Sunday between 8a.m. and 10p.m., pro-rata holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme.

Who we're looking for

If you’ve got a customer service background in retail, hospitality or a contact centre, if you’re a confident communicator and looking to take on a new challenge in an established business, there’s really no better place for you. As a Customer Service Advisor at Nationwide, you’ll be making their members’ lives easier and helping them to make the big decisions for their future.

What you'll be doing

As a Digital Customer Service Advisor you’ll respond to enquiries online and live webchat within our friendly banking team. This team receives inquiries for lots of different reasons. Customers may want to discuss their financial options, discuss bereavement cases, or enquire about internet banking. As the first point of contact for our customers, you will adapt your communication style as necessary, while exceeding customer expectations and delivering a personable and knowledgeable service.

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