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24 days ago
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Premier Service Team Consultant


Skipton Building Society
Salary: £16,500.00 per annum
Location: North Yorkshire
Job type: Permanent
Category: Consultancy Jobs
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Premier Service Team Consultant

Location:
Skipton Principle Office, The Bailey
Skipton, North Yorkshire, BD23 1AP
United Kingdom

Hours of Work: 35 hours per week - Monday to Friday, 9am to 5pm

Salary: £16,500.00 per annum

Job Introduction

As a mutual, at Skipton Building Society we put people first
– that means customers and colleagues. We’re currently looking for warm,
outgoing Customer Advisers to join our vibrant, sociable team of great talkers
– and even better listeners – at our Head Office in Skipton. We want our
customers to have an excellent experience every time they call us. So if you
love helping people and having conversations that leave them feeling great,
this is your chance to start a career full of opportunity, reward, growth and
achievement.

Main Responsibilities

An exciting opportunity has arisen at Skipton Building
Society within Financial Planning & Advice, Premier Service Team; the
vibrant home of our telephone-based customer service department. Our Premier
Service Team role is to give the customer the best possible experience. And if
that’s something you excel at, there are a number of great rewards up for
grabs, including the opportunity to gain finance industry qualifications, a
great working environment and lots of events to get involved in throughout the
year.
Personality, positivity, resilience and a
genuine interest in people – these are much more important than experience, as
you’ll be given comprehensive training
on joining us, as well as the chance to train in more specialist aspects of the job as you go along. You’ll be
handling telephone enquiries for a range of services, and because we care about
our customers, we won’t rush you.

Ideal Candidate

You’ll be flexible, as well as outgoing and enthusiastic.
Previous telephone or customer service experience is an advantage, as is a
financial services background but this is not essential. We’re looking for
people with ambition too, as the role will open up plenty of ways to progress
your career with us – within Skipton Financial Planning & Advice or the
wider business. It may be that training to be a Financial Adviser is something
that interests you or potentially a leadership role in the future. Skipton
Financial Planning & Advice offers a great opportunity to learn so much
about the Society and its customers as well as ways to develop your career.

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to paying
our people fairly for the role they undertake and provide a wide range of
benefits to support our colleagues’ finances and wellbeing, including our
Employee Assistance programme, the opportunity to buy extra holidays and
shopping discount vouchers
You’ll be able to shape your career within your team and can expect a
structured learning and development programme where you’ll be valued recognised
and rewarded.

More information on our benefits can be found here

Skipton are an equal
opportunities employer and we welcome applications from all suitably skilled or
qualified applicants, regardless of their race, sex, disability,
religion/beliefs, sexual orientation or age

req774
Premier Service Team Consultant

Location:
Skipton Principle Office, The Bailey
Skipton, North Yorkshire, BD23 1AP
United Kingdom

Hours of Work: 35 hours per week - Monday to Friday, 9am to 5pm

Salary: £16,500.00 per annum

Job Introduction

As a mutual, at Skipton Building Society we put people first
– that means customers and colleagues. We’re currently looking for warm,
outgoing Customer Advisers to join our vibrant, sociable team of great talkers
– and even better listeners – at our Head Office in Skipton. We want our
customers to have an excellent experience every time they call us. So if you
love helping people and having conversations that leave them feeling great,
this is your chance to start a career full of opportunity, reward, growth and
achievement.

Main Responsibilities

An exciting opportunity has arisen at Skipton Building
Society within Financial Planning & Advice, Premier Service Team; the
vibrant home of our telephone-based customer service department. Our Premier
Service Team role is to give the customer the best possible experience. And if
that’s something you excel at, there are a number of great rewards up for
grabs, including the opportunity to gain finance industry qualifications, a
great working environment and lots of events to get involved in throughout the
year.
Personality, positivity, resilience and a
genuine interest in people – these are much more important than experience, as
you’ll be given comprehensive training
on joining us, as well as the chance to train in more specialist aspects of the job as you go along. You’ll be
handling telephone enquiries for a range of services, and because we care about
our customers, we won’t rush you.

Ideal Candidate

You’ll be flexible, as well as outgoing and enthusiastic.
Previous telephone or customer service experience is an advantage, as is a
financial services background but this is not essential. We’re looking for
people with ambition too, as the role will open up plenty of ways to progress
your career with us – within Skipton Financial Planning & Advice or the
wider business. It may be that training to be a Financial Adviser is something
that interests you or potentially a leadership role in the future. Skipton
Financial Planning & Advice offers a great opportunity to learn so much
about the Society and its customers as well as ways to develop your career.

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to paying
our people fairly for the role they undertake and provide a wide range of
benefits to support our colleagues’ finances and wellbeing, including our
Employee Assistance programme, the opportunity to buy extra holidays and
shopping discount vouchers
You’ll be able to shape your career within your team and can expect a
structured learning and development programme where you’ll be valued recognised
and rewarded.

More information on our benefits can be found here

Skipton are an equal
opportunities employer and we welcome applications from all suitably skilled or
qualified applicants, regardless of their race, sex, disability,
religion/beliefs, sexual orientation or age

req774
Apply

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