6 months ago
Johnson & Johnson family of Companies is comprised of more than 250 operating companies in 57 countries employing 117,000 people. Our companies develop and market products in three business segments: CONSUMER, MEDICAL DEVICES & PHARMACEUTICALS and we turnover in excess of $91
Johnson & Johnson Medical Device companies produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of orthopaedics, neurological disease, infection prevention, cardiovascular disease, and aesthetics. As the most comprehensive devices business in the world, Johnson & Johnson Medical Devices is best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.
We are recruiting a Professional Education Coordinator to be based at our Leeds ONE campus.
You will support the implementation and delivery of education events at national level (in conjunction with our various training facilities) to extend the clinical knowledge and surgical skills of health care professionals. You will also support the Professional Education function with administration & logistic support to deliver their annual course calendar in line with the Business Plan. You will act as a project manager, tracker and report provider and highlight performance exceptions of customers attending Professional Education events through the online course booking system (Phoenix).
Key areas of responsibility:
Course Booking System
Ownership of the ongoing operational effectiveness and future development of the Global Course Booking System (Phoenix)
Maintenance of the Phoenix database in association with Professional Education Manager
Responsible for inputting course data and to supply any business related metrics e.g. delegate numbers, budgets, expenses
Monitoring selected events and ensuring these are on track, on budget and on time
Reporting of KPI’s/SLA’s and other metrics that demonstrate effectiveness of educational offerings e.g. net promoter scores/confidence to adopt
Management of the expense process (GXRS) related to selected events
Responsible for HCC processes in related to selected Professional Education events
Effective and coordinated communications to key stakeholders (internal and external) in association with Professional Education Managers
To support the Professional Education Department in building and maintaining effective working relationships with key HCP’s, Societies and Colleges
Although this position is an office-based role, some occasional travel will be required within the UK, Ireland, and continental Europe.
Deliver compliance to HCC and CREDO requirements in dealing with HCP’s and Institutions
Group Professional Education Manager for support and guidance, career development and performance management
Health Care Compliance staff for direction and counsel
Professional Education Managers to work closely with to deliver associated Speciality & Product course calendars
Business Unit Leaders, Marketing Staff, Market Access and Commercial to remain connected to the business and create linkage for project outcomes.
ESI and external training centers: needs and capacity planning, assurance of quality standards, arrangement of actual education events
Sales staff: interact with sales team to adhere to pre-set course booking guidelines
Key Compliance Requirements:
Act as a role model for J&J Credo values at all times. Demonstrate honesty and ethical behaviour in all areas of responsibility
Maintain thorough familiarity with your detailed personal Health & Safety responsibilities as described in the Company’s Health & Safety policy
Adherence to Quality & Regulatory Compliance Policies
Adherence to UK Safe Fleet Policy
Adherence to Healthcare Compliance Policies
Adherence to all Company policies and necessary training and development requirements within required time frames
Ensure compliance to the Company’s product complaint process
Willingness to travel, and attend meetings as required
Education & Experience required:
Medical Device Industry Knowledge
Knowledge of J&J products, procedures & NHS
Microsoft Office Experience
Excellent PC skills and a working knowledge of Access, Excel, Word, PowerPoint, Internet and Outlook
In order to achieve our set goals & targets, we must all lead using our Leadership Imperatives and achieve our Leadership Performance Standards:
LIVE OUR CREDO: Demonstrate and inspire the behaviours that reinforce Our Credo.
CONNECT: Collaborate internally and externally in order to develop insights to drive innovation
SHAPE: Driving meaningful innovation through our insights to meet unmet needs and generate value and solutions for our customers. In order to do this we must be bold and courageous in challenging the status quo and adapting to change.
LEAD: Everyone is a leader and is accountable for their development and that of others. We must leverage diversity and ensure we have open and constructive conversations.
DELIVER: Is “HOW” we accomplish our business results. We must focus on our ability to inspire and mobilize people; empowering them to act boldly with speed and agility, to do even more than they thought they could.
Johnson & Johnson Medical Ltd. - fka -Ethicon Ltd. (7355)