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5 months ago
Three
Salary: Competitive
Location: Maidenhead
Job type: Permanent
Category: Development Jobs
Job Description

As the mobile industry’s most exciting brand, we’re here to challenge and change the way the industry works by putting customers first. We’re able to do this thanks to our amazing people, who share our passion for making things right. More than any other, our Big Data team are leading the future business direction from the front. They’re able to call on the network that carries more mobile data than any other. It's an exciting part of our business – and expanding fast. We're adaptable and agile so can flex to suit any segments need – its about having the insight and know how to do so. Responsible for the delivery of our key propositions and products you’ll understand how to use customer data to deliver the best experience for them whilst achieving the necessary margin growth for our stakeholders.

Here at Three, we’re looking for a Propositions Manager with a passion for innovation and challenging the norm! You’ll have experience of delivering successful end to end marketing campaigns, within a fast paced, agile and collaborative environment. We’re looking for someone with passion and energy, who thrives off putting the customer first. You’ll also be focused on Brand love, and continually thinking of new ways for us to emotionally connect with our customers.

The team is based here in Maidenhead but you'll have the opportunity to work with our creative agencies and brand partners in London 2-3 times a week.

The role also comes with a competitive base salary, £6,000 car allowance and a 20% bonus. If you’re ready to take things up a gear, click to apply

We exist to make mobile better for everyone. Ever since we were created in 2003, we've been challenging and changing the way the industry works by putting customers first and tackling the issues that frustrate and annoy them. We were the first mobile network to take the fear out of using data with our All You Can Eat plans. We were the first to abolish eye-watering roaming charges for people travelling abroad and we were the first network to give our customers 4G at no extra cost. We knocked out sky high prices for calling 0800 numbers before anyone else.

We’re able to do this thanks to our amazing people who share our passion and belief in making things right.

Job Context

The Props Development Manager will be responsible for overseeing the day-to-day delivery of our Propositions within Three. This role will need to continuously think of how we put the customer first, and innovate in a way that really does challenge the industry norms, differentiating us as a brand and setting us apart from our competitors!

As Props Development Manager you'll sit within the Marketing Propositions team, working closely with our Customer, Digital and Commercial teams to help drive brand love, and think of new ways that we can emotionally connect with our customers. Day to day you’ll be accountable for:

* Creating and delivering Three propositions in a way that is unique and differentiated in the market.
* Manage the day-to-day delivery of our Props at Three. This will include:

* Understanding the customers segments and insights, future trends and customer feedback across multiple channels
* Working closely with cross-functional teams (Digital, Social, Creative, Retail, Sales, Hardware, Marketing) to deliver a compelling contact strategy for our customers via the Loyalty Program.
* Work with the appointed Props agency and along side Media and Creative.
* Working with Finance to regularly measure and evaluate the props performance.

As the mobile industry’s most exciting brand, we’re here to challenge and change the way the industry works by putting customers first. We’re able to do this thanks to our amazing people, who share our passion for making things right. More than any other, our Big Data team are leading the future business direction from the front. They’re able to call on the network that carries more mobile data than any other. It's an exciting part of our business – and expanding fast. We're adaptable and agile so can flex to suit any segments need – its about having the insight and know how to do so. Responsible for the delivery of our key propositions and products you’ll understand how to use customer data to deliver the best experience for them whilst achieving the necessary margin growth for our stakeholders.

Here at Three, we’re looking for a Propositions Manager with a passion for innovation and challenging the norm! You’ll have experience of delivering successful end to end marketing campaigns, within a fast paced, agile and collaborative environment. We’re looking for someone with passion and energy, who thrives off putting the customer first. You’ll also be focused on Brand love, and continually thinking of new ways for us to emotionally connect with our customers.

The team is based here in Maidenhead but you'll have the opportunity to work with our creative agencies and brand partners in London 2-3 times a week.

The role also comes with a competitive base salary, £6,000 car allowance and a 20% bonus. If you’re ready to take things up a gear, click to apply

We exist to make mobile better for everyone. Ever since we were created in 2003, we've been challenging and changing the way the industry works by putting customers first and tackling the issues that frustrate and annoy them. We were the first mobile network to take the fear out of using data with our All You Can Eat plans. We were the first to abolish eye-watering roaming charges for people travelling abroad and we were the first network to give our customers 4G at no extra cost. We knocked out sky high prices for calling 0800 numbers before anyone else.

We’re able to do this thanks to our amazing people who share our passion and belief in making things right.

Job Purpose
Reinvent Three for core segments and future segments, leading innovation, proposition development and management for a channel or business area. Devise and implement actionable ideas and value propositions that are compelling to our segments, commercially adept and inspire to the business to deliver them. Lead, develop and motivate a team.

Responsibilities

Project Management
Delivers own small-scale or medium-scale projects by working within an established program management plan.

Product & Solution Development
Delivers prescribed outcomes from a designated part of the development/engineering program by selecting the best possible approaches available within established systems.

Operational Management
Supervises others to deliver prescribed operational outcomes while working within established systems.

Needs Assessment
Uncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.

Marketing
Manages the development and/or delivery of a particular area, product or service within the larger marketing strategy.

Leadership and Direction
Develops and/or delivers a plan for a specific area of responsibility by managing others.

Improvement / Innovation
Initiates, formulates and implements new business practices for own discipline, while managing the development and/or delivery of a significant element of the organization's change management program.

Client & Customer Management (Internal)
Manage relationships with key internal customers and act as their business partner, while typically using support teams to ensure client satisfaction.

Building Capability
Builds own capabilities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.

Brand
Manages the development and/or delivery of a particular area, product or service within the larger brand strategy.

Technical Skills

Products / Services Management and Development
Applies expertise to act as the organisational authority on managing and developing all aspects of a product or service so that it achieves its maximum impact and value in the market.

Brand Management and Development
Works without supervision and provides technical guidance when required on maximising a brand's impact and market value by managing and developing all aspects of the brand.

Customer and Market Analysis
Conducts research and analyses data without supervision while providing technical guidance as needed in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.

Data Collection and analysis
Works independently and provides guidance and training to others on analysing data trends for use in reports to help guide decision making.

Action Planning
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.

Planning and Organising
Works without supervision and provides technical guidance when required on planning, organising, prioritising and overseeing activities to efficiently meet business objectives.

Commercial Acumen
Acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training to others.

Verbal Communication
Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

Policy and Regulation
Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise.

* Bachelor Degree: Marketing or related (or equivalent experience).

* 3+ years related Marketing, Digital and/or CRM experience with demonstrated success in the role(s).

* Experience executing successful marketing campaigns.

* Proven track record of understanding customer segmentation, improving retention and acquisition of customer.

* Previous experience producing reports with customer insight.

* Previous experience in understanding complex data management systems.

Roles & Responsibilities

Job Purpose
Reinvent Three for core segments and future segments, leading innovation, proposition development and management for a channel or business area. Devise and implement actionable ideas and value propositions that are compelling to our segments, commercially adept and inspire to the business to deliver them. Lead, develop and motivate a team.

Responsibilities

Project Management
Delivers own small-scale or medium-scale projects by working within an established program management plan.

Product & Solution Development
Delivers prescribed outcomes from a designated part of the development/engineering program by selecting the best possible approaches available within established systems.

Operational Management
Supervises others to deliver prescribed operational outcomes while working within established systems.

Needs Assessment
Uncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.

Marketing
Manages the development and/or delivery of a particular area, product or service within the larger marketing strategy.

Leadership and Direction
Develops and/or delivers a plan for a specific area of responsibility by managing others.

Improvement / Innovation
Initiates, formulates and implements new business practices for own discipline, while managing the development and/or delivery of a significant element of the organization's change management program.

Client & Customer Management (Internal)
Manage relationships with key internal customers and act as their business partner, while typically using support teams to ensure client satisfaction.

Building Capability
Builds own capabilities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.

Brand
Manages the development and/or delivery of a particular area, product or service within the larger brand strategy.

Technical Skills

Products / Services Management and Development
Applies expertise to act as the organisational authority on managing and developing all aspects of a product or service so that it achieves its maximum impact and value in the market.

Brand Management and Development
Works without supervision and provides technical guidance when required on maximising a brand's impact and market value by managing and developing all aspects of the brand.

Customer and Market Analysis
Conducts research and analyses data without supervision while providing technical guidance as needed in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.

Data Collection and analysis
Works independently and provides guidance and training to others on analysing data trends for use in reports to help guide decision making.

Action Planning
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.

Planning and Organising
Works without supervision and provides technical guidance when required on planning, organising, prioritising and overseeing activities to efficiently meet business objectives.

Commercial Acumen
Acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training to others.

Verbal Communication
Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

Policy and Regulation
Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise.

Skills, Experience & Qualifications

* Bachelor Degree: Marketing or related (or equivalent experience).

* 3+ years related Marketing, Digital and/or CRM experience with demonstrated success in the role(s).

* Experience executing successful marketing campaigns.

* Proven track record of understanding customer segmentation, improving retention and acquisition of customer.

* Previous experience producing reports with customer insight.

* Previous experience in understanding complex data management systems.

Date posted 02/06/2017

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