You're going to be responsible for identifying actionable insights from a sophisticated customer satisfaction tracker programme on behalf of a very complex, multi-faceted retail organisation.
You will be reporting to one of the divisional Senior Managers and joining an existing, and relatively sizable, research capability which supports key decision making in the business through actionable, data driven insights.
The emphasis here will be on 'actionable insights', providing the business with robust understanding of customer sentiment and perceptions, how that's evolving over time and suggested actions to improve or build upon things like store experiences, product ranging, perceptions of value and quality to keep the organisation successful.
Your day to day relationships will see you interacting with colleagues across the customer insight team, collaborating on various projects. Also inputting to customer experience teams, commercial divisions, marketing and digital teams. Acting as the voice of the customer at key meetings, ensuring the customer is at the heart of decision making.
There will be a need to have solid Excel skills, both for manipulating data and creating dashboards.
ABOUT THE COMPANY
This is a retailer who's gone from strength to strength in recent years. The organisation has grown, a lot, through M&A activity. Their data and insight functions have consistently seen solid investment too, developing an incredibly strong analytics and data science function just last year, insourcing a lot of elements previously handled by 3rd party agencies. Now it's the turn of their research function. They're doing a lot of hiring to the research function at the moment, with this being an additional headcount to their continuous research team.
Role title - Research & Insight Executive - Customer Satisfaction Tracker
Location - London
Salary - £30,000 - 45,000 base (dependent on experience)
Benefits - Bonus, pension, healthcare, life assurance and lots of sundry benefits.
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