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4 months ago
Blue Pelican
Salary: £30000 - £45000 per annum + 10% bonus, pension, di
Location: London
Job type: Permanent
Business sector: B2C
Contact: Colin Doree
Sector: Marketing, Retail
Category: Research and Analytics Jobs

You're going to be responsible for identifying actionable insights from a sophisticated customer satisfaction tracker programme on behalf of a very complex, multi-faceted retail organisation.

You will be reporting to one of the divisional Senior Managers and joining an existing, and relatively sizable, research capability which supports key decision making in the business through actionable, data driven insights.

The emphasis here will be on 'actionable insights', providing the business with robust understanding of customer sentiment and perceptions, how that's evolving over time and suggested actions to improve or build upon things like store experiences, product ranging, perceptions of value and quality to keep the organisation successful.

Your day to day relationships will see you interacting with colleagues across the customer insight team, collaborating on various projects. Also inputting to customer experience teams, commercial divisions, marketing and digital teams. Acting as the voice of the customer at key meetings, ensuring the customer is at the heart of decision making.

There will be a need to have solid Excel skills, both for manipulating data and creating dashboards.

ABOUT THE COMPANY

This is a retailer who's gone from strength to strength in recent years. The organisation has grown, a lot, through M&A activity. Their data and insight functions have consistently seen solid investment too, developing an incredibly strong analytics and data science function just last year, insourcing a lot of elements previously handled by 3rd party agencies. Now it's the turn of their research function. They're doing a lot of hiring to the research function at the moment, with this being an additional headcount to their continuous research team.

Role title - Research & Insight Executive - Customer Satisfaction Tracker

Location - London

Salary - £30,000 - 45,000 base (dependent on experience)

Benefits - Bonus, pension, healthcare, life assurance and lots of sundry benefits.

EXPERIENCE NECESSARY

  • Consumer research background - with specific experience in continuous studies (e.g. brand trackers, C-Sats, customer experience/NPS trackers)
  • You've also got really sound Excel skills, comfortable manipulating large volumes of complex data, identifying trends and translating them into compelling stories which can be acted upon
  • Agency or client side experience is both welcome
  • Any experience with something like Aimia Self-serve or Dunnhumby Insights will be beneficial (not essential)
  • If you've worked with Neilen, GFK, IRI market data, and having to draw meaningful insights from this will be beneficial too
  • Solid PowerPoint and presentation skills
  • Experience working with external agency suppliers
  • Have the right to live and work in the UK without sponsorship being required by the employer

TO APPLY

For further information please contact:

Colin Doree
Managing Consultant
colin@bluepelican.com

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