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6 months ago
Location: London
Job type: Permanent
Sector: Market Research Agency
Category: Marketing Manager
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WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas - making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world.

The Research Leader will be an integral part of our team, and will design, execute and deliver high-impact primary research. The ideal candidate will be flexible, agile, with strong analytical and communication skills. In this role, you will work with Product, Marketing, Business and CO teams to help shape the direction of our product and business.

The role also requires you to have a proven track record of building and managing high-performing teams, preferably with researchers of different disciplines. You will need to articulate the vision of the team internally and externally. You must become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of research, and by delivering insights that lead to demonstrable improvements for our users. You should be analytical, but also know when to trust your gut. You will build strong relationships with other research teams across the Facebook family of apps to share insights and find common themes.

Competitive Salary including the following benefits :

Medical Benefits

Dental Benefits

Vision Benefits

Pension Benefits

Life Assurance


Childcare Benefits

Gym Benefits

Transport Benefits

Laundry Benefits



Build the vision and team for the research function at WhatsApp


Ensure we are always focusing on the highest priority opportunities and challenges


Translate research findings into actionable insights that will have an effect on reaching billions of people and millions of businesses


Keen eye for and focus on impact


Resource Allocation - ensure we are always focusing on the highest priority things, focusing both on the short-term needs as well as looking ahead to the next big challenge


Recruiting talent



Knowledge of quantitative and qualitative research, and track record of using data to make arguments


Connections in the UX world and experience attracting and retaining researchers


Experience in all areas of research (including design research, market research and quantitative research)


Track record of translating research into actionable design and product


People management experience



International Research Experience


Experience in a consumer technology company, with a strong understanding of social platforms and mobile ecosystems


Experience with positioning, messaging development and optimization research

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.

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