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5 months ago
SAS Software
Salary: Competitive Base Salary
Location: Marlow
Job type: Permanent
Sector: Retail
Category: Consultancy Jobs

Retail Services Delivery Program Manager - (M/W/D)

Job Locations

NL-Huizen | IE-Dublin | BE-Tervuren | DE | UK-Marlow

Requisition ID


Job Category


Travel Requirements


Company Overview

Germany SAS


Coordinates all aspects of service offerings and delivery in alignment to product offerings for an internal or external client, from inception to installation and steady state. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology.

Primary Responsibilities:

* Responsible for maintaining alignment of program scope with strategic business objectives and making recommendations to adjust program scope to align with strategic business intent.
* Drive implementation life cycle for programs from inception through delivery for new and upgraded professional services or offerings.
* Serves as escalation point for project issues across the accounts or program workstreams.
* Identify new software or services opportunities within the account or program and communicate to the appropriate SAS management team(s).
* Generate and drive program schedules, milestones, and phase review processes.
* Anticipate and resolve cross-functional project related issues and work with Project Managers to implement improvements.
* Identify the interdependencies between the different projects in the program and monitor them through the different project lifecycles (Multi-Project Management)
* Measure and monitor internal, external and stakeholder client satisfaction and implement processes to improve satisfaction.
* Formulate, monitor and report metrics to measure and communicate program goals and schedules to cross-functional teams.
* Work with functional and constituent managers/project managers to define requirements for resources, and coordinate the sharing of resources.
* Use program and portfolio management accountability methods and processes to ensure quality programs.
* Collaborate with SAS technical teams to ensure technology or implementation issues are quickly resolved.
* Identify and communicate training and support needs to enable consultants, project managers and partners to provide implementation services or offerings on new initiatives and updates.
* Assess and monitor risks, recommend and manage mitigating actions commensurate with risk levels.
* Create and maintain electronic shared repository of program management information for all programs.
* Contribute leading practices and lessons learned content to knowledge management repositories.
* Provide leadership modeling and mentoring to Implementation Project Managers.
* Facilitate and lead change through formal Change Management procedures and informally through exercising leadership in customer facing program roles.

Additional Responsibilities

* Provide guidance and support to Project Managers for projects and opportunities identified by Management.
* Acts as a resource to develop offerings aligned with specific business unit initiatives

Knowledge, Skills and Abilities

Retail industry expert

* Project Management Professional (PMP) certification or equivalent professional training may be required
* Experience of software or applications life cycle
* Ability to organize, assess, orchestrate, and prioritize tasks, risks, resources, milestones and deliverables
* Strong presentation and written communication skills including a proven ability to write business plans, create methodologies, and produce project plans
* Ability to communicate technical concepts, architectures, designs, program strategies and tactics clearly
* Proven record of on-time delivery of high quality implementations
* Working knowledge of Program Management processes and tools
* Travel as business requirements dictate at management discretion
* Fluent in English and another European language

Preferred Requirements:

* Bachelor's degree
* Typically requires five years of experience in project, program or portfolio management, applications development projects or adequate services experience from other areas.
* A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
* Typically requires five years of experience in project, program or portfolio management, applications development projects or adequate services experience from other areas.
* Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
* Normally receives little instruction on day-today work, general instructions on new assignments.
* Equivalent combination of education, training, and relevant experience may be considered in place of the requirements stated above.


This role can be based out of the headquarters in The Netherlands or another European City and will require regular travel.

Building Organizational Talent

Competencies are a set of defined behaviors that provide a guide to enable an employee to development in their job. Each Competency has a Definition and several Key Actions. Key Actions are the list of the behaviors that explain the Competency in more detail. The Key Actions are not listed in any particular ranking or order.

What’s in it for you?

This is a unique opportunity for someone who is reward and results driven and looking for the opportunity to make a real difference. The ideal candidate will be passionate to embrace, contribute and help accelerate our success in this space.

Here at SAS, we believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join.

About SAS:

SAS believes in the whole employee experience. Meaningful work. Empowerment to make a difference that changes people’s lives. Dynamic work environments that foster innovation. And an award-winning culture that makes it all possible. We believe great ideas can come from anywhere. Whether you're a university recruit, or an experienced professional ready for the next big challenge, SAS brings perks, passion, and the potential to grow. No limits.

Big Data. Bigger Opportunities.

Some people see data as facts and figures. But it’s more than that. It’s the lifeblood of business. It contains an organisation’s history and it’s trying to tell you something. SAS helps customers around the world make sense of the message.

As the leader in business analytics software and services, SAS transforms data into insights that give our clients a fresh perspective on their business. They can identify what’s working. Fix what isn’t and discover new opportunities.

At SAS, we set the bar high for our employees and give them a culture that fosters creativity and promotes innovation. This approach springs from CEO Jim Goodnight’s philosophy: “Treat employees like they make a difference and they will.” To get a feel for what it is like to work at SAS

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.


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