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29 days ago
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Sales Training Manager


Johnson & Johnson
Location: Maidenhead
Job type: Permanent
Category: Marketing and Sales Jobs
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JOB DESCRIPTION

Position
Title: UK Training
Manager

J&J
Pay Grade: 26

Department: Customer
Development

Reports
to:
Head of Professional Development

About us

Caring for the world, one person at a time...
inspires and unites the people of Johnson & Johnson. We embrace research
and science - bringing innovative ideas, products and services to advance the
health and well-being of people. Employees of the Johnson & Johnson Family
of Companies work with partners in health care to touch the lives of over a
billion people every day, throughout the world. Our Family of Companies
comprises: The world’s premier consumer health company. The world’s largest and
most diverse medical devices company. The world’s third-largest biologics
company. And the world’s sixth-largest pharmaceuticals company. We have more
than 250 operating companies in 57 countries employing 120,200 people.

javascript:void(0);

About Consumer:

Take the opportunity to become part of the
success story behind one of the world’s fastest growing consumer companies. At Johnson &
Johnson we have a truly unrivalled brand portfolio with
power brands across multiple categories including but not limited to
Johnson’s®, Neutrogena®, Clean & Clear®, Listerine®, Calpol®, and Sudafed®.
We have achieved consistent growth and our breakthrough plans make this a great
place to further your career.

The
UK Training Manager (UKTM) is responsible for training and developing members
of the Pharmacy and Professional Sales Channel to drive strategic customer
relationships and upskill commercial acumen. Throughout the professional sales
force the main objective is to achieve advocacy, active recommendation and
therefore increased sales through the delivery of training to targeted groups
of HCP’s, Field Sales Force Development Managers and Territory Managers in
addition to Independent Pharmacy/ Multiple Pharmacy & throughout the UK
& across the identified priority Consumer categories.

The
training to be accessible remotely (hard copy and on-line) and delivered Face
to Face, via Conferences and other communications where appropriate. This to be
achieved by applying category and product knowledge with excellent presentation
skills.

PRINCIPAL
RESPONSIBILITIES

Customer & HCP Training

* Develop
and maintain strong business relationships with key
Customer Development, Field Sales Force & Marketing individuals. The
key objectives being to identify training opportunities & prioritising
strategically important brands and customers as identified in the Company
‘Must Win Battles’.
* Develop
and maintain strong professional relationships with key
contacts
* Deliver
product training to targeted groups of HCP’s, Undergraduates, Pre
-Registration students, from Independent Pharmacy/ Multiple Pharmacy &
Universities, also to External Managers, Team Managers, Sales Support
Staff, Skincare Advisors.
* Complete
Training Evaluation Summaries and act on feedback provided to ensure best
practice is maintained.

Internal training

* Work
with colleagues in HR and the FSF to induct Graduate intake each year with
a pharmacy overview, introduction to J&J, training on key categories
and selling skills.
* Where
appropriate train Field Sales force on new products, claims, indications,
commercial, category and shopper initiatives. Also provide refresher
training in advance of key commercial initiatives.
* Integrate
into the total Pharmacy channel working with the people managers to
identify training needs and training session development.

Compliance and Obligations:

* Ensure
quality and compliance by complying with the laws, regulations and
industry codes governing interactions with Health Care Professionals
and/or Government Officials
* Objectives
that support the delivery of compliance and quality include the completion
of all mandatory training, the necessary due diligence of third party
intermediaries, and the support/completion of work for internal/external
audit.
* All
HCP interface to comply with policy including:

* Fee
for service
* Hospitality
* Promotional
presentations
* Educational
Grants
* Sampling
to be given out in line with HCC regulations, as stated in Standards and
Tasks.
* Stock
reconciliation form completed in line with HCC regulations, as stated in
Standards and Tasks and submitted to the Head of Professional Development
on a monthly basis.
* Fully
comply with statutory obligations by immediately reporting all Customer
Complaints and Adverse Events
* Respond
with a sense of urgency and efficiency to Customer queries.

Qualifications

SUPPLEMENTARY INFORMATION

A
Education

* A
recognised Degree (or equivalent) qualification is highly desirable. For
individuals with appropriate training or sales experience but without a
Degree, two A levels and five GCSE at A-C including English Language,
Maths would be acceptable.

* Top
class presentation skills are essential. Computer literacy is also
essential.

B Experience

* Ideally
have a background in commercial, category, science, healthcare or
training.

C.
Responsibilities

* Must
be able to demonstrate the ability to generate and maintain strong
commercial and professional relationships with customers.

* General
abilities and skills:

* Ability
to self-manage
* Excellent
organisational skills
* Written
communication skills, internal and external
* In-depth
category and product knowledge of J&J portfolio to transfer to team
and audience
* Strong
presentation/facilitation skills (10 – 450 delegates)

Travel to:

* Customers
* National
meetings
* Team
and customer meetings
* Training
programs
* Industry
events

KEY COMPETENCIES

CUSTOMER
FOCUS

Understands customer business potential and strives to identify
their needs. Establishes open relationships gaining confidence, trust and
respect. Responds to customer queries with a sense of urgency and efficiency.

COMMUNICATION

Ability to conduct clear, logical conversation. Ability to
effectively use verbal and non-verbal communication skills using appropriate
body language for each interaction. Ability to write concisely and clearly.

ORGANISATION AND PLANNING

Maintains customer records, reporting systems and expenses in an
orderly fashion. Carefully utilises company assets (eg. car, laptops, mobiles).
Understands and complies with company policies and processes. Analyses results,
establishes goals and manages/prioritises time effectively.

STRATEGIC AGILITY

Seizes
opportunities by anticipating implications and consequences of internal
opportunities and external trends. Actively plans for the future and has a
forward thinking approach.

INNOVATION
AND CREATIVITY

Challenges existing practices and assumptions to achieve
improvement. Able to evolve and apply new ideas. Anticipates, understands
and manages change

TEAMWORK

Works effectively in teams and cross functionally. Promotes open
discussion and shares information freely to build the success of the team.

PROFESSIONAL
DEVELOPMENT

Identifies personal learning requirements, proactively seeks
solutions and demonstrates the desire to develop the skill sets – including
IT-required to execute the role. Actively participates in meetings, training
programs and applies the relevant learning’s.

MARKET
AND PRODUCT KNOWLEDGE

Understands the external business environment. Has excellent knowledge
of own and competitor products.

Johnson
& Johnson is a supporter of equal opportunities and is a proud member of Disability
Confidant.

Primary Location
United Kingdom-England-Maidenhead
Organization
Johnson & Johnson Limited (8700)
Job Function
Sales Training
Requisition ID
1805668823W
JOB DESCRIPTION

Position
Title: UK Training
Manager

J&J
Pay Grade: 26

Department: Customer
Development

Reports
to:
Head of Professional Development

About us

Caring for the world, one person at a time...
inspires and unites the people of Johnson & Johnson. We embrace research
and science - bringing innovative ideas, products and services to advance the
health and well-being of people. Employees of the Johnson & Johnson Family
of Companies work with partners in health care to touch the lives of over a
billion people every day, throughout the world. Our Family of Companies
comprises: The world’s premier consumer health company. The world’s largest and
most diverse medical devices company. The world’s third-largest biologics
company. And the world’s sixth-largest pharmaceuticals company. We have more
than 250 operating companies in 57 countries employing 120,200 people.

javascript:void(0);

About Consumer:

Take the opportunity to become part of the
success story behind one of the world’s fastest growing consumer companies. At Johnson &
Johnson we have a truly unrivalled brand portfolio with
power brands across multiple categories including but not limited to
Johnson’s®, Neutrogena®, Clean & Clear®, Listerine®, Calpol®, and Sudafed®.
We have achieved consistent growth and our breakthrough plans make this a great
place to further your career.

The
UK Training Manager (UKTM) is responsible for training and developing members
of the Pharmacy and Professional Sales Channel to drive strategic customer
relationships and upskill commercial acumen. Throughout the professional sales
force the main objective is to achieve advocacy, active recommendation and
therefore increased sales through the delivery of training to targeted groups
of HCP’s, Field Sales Force Development Managers and Territory Managers in
addition to Independent Pharmacy/ Multiple Pharmacy & throughout the UK
& across the identified priority Consumer categories.

The
training to be accessible remotely (hard copy and on-line) and delivered Face
to Face, via Conferences and other communications where appropriate. This to be
achieved by applying category and product knowledge with excellent presentation
skills.

PRINCIPAL
RESPONSIBILITIES

Customer & HCP Training

* Develop
and maintain strong business relationships with key
Customer Development, Field Sales Force & Marketing individuals. The
key objectives being to identify training opportunities & prioritising
strategically important brands and customers as identified in the Company
‘Must Win Battles’.
* Develop
and maintain strong professional relationships with key
contacts
* Deliver
product training to targeted groups of HCP’s, Undergraduates, Pre
-Registration students, from Independent Pharmacy/ Multiple Pharmacy &
Universities, also to External Managers, Team Managers, Sales Support
Staff, Skincare Advisors.
* Complete
Training Evaluation Summaries and act on feedback provided to ensure best
practice is maintained.

Internal training

* Work
with colleagues in HR and the FSF to induct Graduate intake each year with
a pharmacy overview, introduction to J&J, training on key categories
and selling skills.
* Where
appropriate train Field Sales force on new products, claims, indications,
commercial, category and shopper initiatives. Also provide refresher
training in advance of key commercial initiatives.
* Integrate
into the total Pharmacy channel working with the people managers to
identify training needs and training session development.

Compliance and Obligations:

* Ensure
quality and compliance by complying with the laws, regulations and
industry codes governing interactions with Health Care Professionals
and/or Government Officials
* Objectives
that support the delivery of compliance and quality include the completion
of all mandatory training, the necessary due diligence of third party
intermediaries, and the support/completion of work for internal/external
audit.
* All
HCP interface to comply with policy including:

* Fee
for service
* Hospitality
* Promotional
presentations
* Educational
Grants
* Sampling
to be given out in line with HCC regulations, as stated in Standards and
Tasks.
* Stock
reconciliation form completed in line with HCC regulations, as stated in
Standards and Tasks and submitted to the Head of Professional Development
on a monthly basis.
* Fully
comply with statutory obligations by immediately reporting all Customer
Complaints and Adverse Events
* Respond
with a sense of urgency and efficiency to Customer queries.

Qualifications

SUPPLEMENTARY INFORMATION

A
Education

* A
recognised Degree (or equivalent) qualification is highly desirable. For
individuals with appropriate training or sales experience but without a
Degree, two A levels and five GCSE at A-C including English Language,
Maths would be acceptable.

* Top
class presentation skills are essential. Computer literacy is also
essential.

B Experience

* Ideally
have a background in commercial, category, science, healthcare or
training.

C.
Responsibilities

* Must
be able to demonstrate the ability to generate and maintain strong
commercial and professional relationships with customers.

* General
abilities and skills:

* Ability
to self-manage
* Excellent
organisational skills
* Written
communication skills, internal and external
* In-depth
category and product knowledge of J&J portfolio to transfer to team
and audience
* Strong
presentation/facilitation skills (10 – 450 delegates)

Travel to:

* Customers
* National
meetings
* Team
and customer meetings
* Training
programs
* Industry
events

KEY COMPETENCIES

CUSTOMER
FOCUS

Understands customer business potential and strives to identify
their needs. Establishes open relationships gaining confidence, trust and
respect. Responds to customer queries with a sense of urgency and efficiency.

COMMUNICATION

Ability to conduct clear, logical conversation. Ability to
effectively use verbal and non-verbal communication skills using appropriate
body language for each interaction. Ability to write concisely and clearly.

ORGANISATION AND PLANNING

Maintains customer records, reporting systems and expenses in an
orderly fashion. Carefully utilises company assets (eg. car, laptops, mobiles).
Understands and complies with company policies and processes. Analyses results,
establishes goals and manages/prioritises time effectively.

STRATEGIC AGILITY

Seizes
opportunities by anticipating implications and consequences of internal
opportunities and external trends. Actively plans for the future and has a
forward thinking approach.

INNOVATION
AND CREATIVITY

Challenges existing practices and assumptions to achieve
improvement. Able to evolve and apply new ideas. Anticipates, understands
and manages change

TEAMWORK

Works effectively in teams and cross functionally. Promotes open
discussion and shares information freely to build the success of the team.

PROFESSIONAL
DEVELOPMENT

Identifies personal learning requirements, proactively seeks
solutions and demonstrates the desire to develop the skill sets – including
IT-required to execute the role. Actively participates in meetings, training
programs and applies the relevant learning’s.

MARKET
AND PRODUCT KNOWLEDGE

Understands the external business environment. Has excellent knowledge
of own and competitor products.

Johnson
& Johnson is a supporter of equal opportunities and is a proud member of Disability
Confidant.

Primary Location
United Kingdom-England-Maidenhead
Organization
Johnson & Johnson Limited (8700)
Job Function
Sales Training
Requisition ID
1805668823W
Apply

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