6 months ago
Title: UK Training
Pay Grade: 26
Head of Professional Development
Caring for the world, one person at a time...
inspires and unites the people of Johnson & Johnson. We embrace research
and science - bringing innovative ideas, products and services to advance the
health and well-being of people. Employees of the Johnson & Johnson Family
of Companies work with partners in health care to touch the lives of over a
billion people every day, throughout the world. Our Family of Companies
comprises: The world’s premier consumer health company. The world’s largest and
most diverse medical devices company. The world’s third-largest biologics
company. And the world’s sixth-largest pharmaceuticals company. We have more
than 250 operating companies in 57 countries employing 120,200 people.
Take the opportunity to become part of the
success story behind one of the world’s fastest growing consumer companies. At Johnson &
Johnson we have a truly unrivalled brand portfolio with
power brands across multiple categories including but not limited to
Johnson’s®, Neutrogena®, Clean & Clear®, Listerine®, Calpol®, and Sudafed®.
We have achieved consistent growth and our breakthrough plans make this a great
place to further your career.
UK Training Manager (UKTM) is responsible for training and developing members
of the Pharmacy and Professional Sales Channel to drive strategic customer
relationships and upskill commercial acumen. Throughout the professional sales
force the main objective is to achieve advocacy, active recommendation and
therefore increased sales through the delivery of training to targeted groups
of HCP’s, Field Sales Force Development Managers and Territory Managers in
addition to Independent Pharmacy/ Multiple Pharmacy & throughout the UK
& across the identified priority Consumer categories.
training to be accessible remotely (hard copy and on-line) and delivered Face
to Face, via Conferences and other communications where appropriate. This to be
achieved by applying category and product knowledge with excellent presentation
Customer & HCP Training
and maintain strong business relationships with key
Customer Development, Field Sales Force & Marketing individuals. The
key objectives being to identify training opportunities & prioritising
strategically important brands and customers as identified in the Company
‘Must Win Battles’.
and maintain strong professional relationships with key
product training to targeted groups of HCP’s, Undergraduates, Pre
-Registration students, from Independent Pharmacy/ Multiple Pharmacy &
Universities, also to External Managers, Team Managers, Sales Support
Staff, Skincare Advisors.
Training Evaluation Summaries and act on feedback provided to ensure best
practice is maintained.
with colleagues in HR and the FSF to induct Graduate intake each year with
a pharmacy overview, introduction to J&J, training on key categories
and selling skills.
appropriate train Field Sales force on new products, claims, indications,
commercial, category and shopper initiatives. Also provide refresher
training in advance of key commercial initiatives.
into the total Pharmacy channel working with the people managers to
identify training needs and training session development.
Compliance and Obligations:
quality and compliance by complying with the laws, regulations and
industry codes governing interactions with Health Care Professionals
and/or Government Officials
that support the delivery of compliance and quality include the completion
of all mandatory training, the necessary due diligence of third party
intermediaries, and the support/completion of work for internal/external
HCP interface to comply with policy including:
to be given out in line with HCC regulations, as stated in Standards and
reconciliation form completed in line with HCC regulations, as stated in
Standards and Tasks and submitted to the Head of Professional Development
on a monthly basis.
comply with statutory obligations by immediately reporting all Customer
Complaints and Adverse Events
with a sense of urgency and efficiency to Customer queries.
recognised Degree (or equivalent) qualification is highly desirable. For
individuals with appropriate training or sales experience but without a
Degree, two A levels and five GCSE at A-C including English Language,
Maths would be acceptable.
class presentation skills are essential. Computer literacy is also
have a background in commercial, category, science, healthcare or
be able to demonstrate the ability to generate and maintain strong
commercial and professional relationships with customers.
abilities and skills:
communication skills, internal and external
category and product knowledge of J&J portfolio to transfer to team
presentation/facilitation skills (10 – 450 delegates)
and customer meetings
Understands customer business potential and strives to identify
their needs. Establishes open relationships gaining confidence, trust and
respect. Responds to customer queries with a sense of urgency and efficiency.
Ability to conduct clear, logical conversation. Ability to
effectively use verbal and non-verbal communication skills using appropriate
body language for each interaction. Ability to write concisely and clearly.
ORGANISATION AND PLANNING
Maintains customer records, reporting systems and expenses in an
orderly fashion. Carefully utilises company assets (eg. car, laptops, mobiles).
Understands and complies with company policies and processes. Analyses results,
establishes goals and manages/prioritises time effectively.
opportunities by anticipating implications and consequences of internal
opportunities and external trends. Actively plans for the future and has a
forward thinking approach.
Challenges existing practices and assumptions to achieve
improvement. Able to evolve and apply new ideas. Anticipates, understands
and manages change
Works effectively in teams and cross functionally. Promotes open
discussion and shares information freely to build the success of the team.
Identifies personal learning requirements, proactively seeks
solutions and demonstrates the desire to develop the skill sets – including
IT-required to execute the role. Actively participates in meetings, training
programs and applies the relevant learning’s.
AND PRODUCT KNOWLEDGE
Understands the external business environment. Has excellent knowledge
of own and competitor products.
& Johnson is a supporter of equal opportunities and is a proud member of Disability
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