3 months ago
Senior Analyst Business Partner
BT Group - London
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
An exceptional opportunity to be part of the BT Group Customer Billing - Credit Risk and Fraud Team, supporting and protecting the growth of the Consumer business with focus on all products from Mobile, Fixed Line, TV and Home Broadband.
Working closely with the rest of BT Group Consumer Acquisition Risk team, and the wider Credit Risk and Fraud department, supporting the Senior Business Partner and the Head of Consumer Acquisition Risk by acting as the bridge between Application Risk and the EE Lob Commercial Trading and Marketing teams to influence proposition development, sales and marketing acquisition initiatives and performance against P&L deliverables aimed at improving the overall new customer acquisition strategy profitability and customer order journey. The role holder will build and evolve stakeholder relationships and reporting capabilities to provide meaningful insight and analysis to help understand and manage the customer risk quality, alongside the fraud and early churn exposure across the product lines to optimise the risk reward balance.
Support the implementation of Acquisition Credit Risk & Fraud strategy and policies by working with other areas across the BT Group and external suppliers.
What you'll be doing
Experienced, flexible and driven Senior Analyst level with a detailed background in analytics, credit risk, cause and impacts on churn, and budgetary forecasting
Experience of high volume consumer Credit Risk Acquisition systems and decision engines
Proven ability to manage all aspect of a high volume consumer portfolio
Experience in the Telecommunications domain preferably within a Credit Risk role
Excellent analytical, problem solving, and communication skills
Clear evidence of managing senior stakeholders and influencing senior management decisions
A strong team player with good motivational skills
Strong knowledge and experience of using SAS
Excellent VBA and Excel skills
Demonstrates an innovative approach to Acquisition Risk management
Degree level or equivalent experience in a financial or business specialism
We'll also need to see these on your CV
• Excellent analytical and problem solving,
• Strong communication skills, managing senior stakeholders and influencing senior management decisions
• Experienced, flexible and driven Senior Analyst with a detailed background in building, delivering and evolving Acquisition reporting, analytics and dashboards
• Good knowledge and use of SAS
• Strong Excel skills
Why choose us?
Corporate Functions help deliver our strategy and plans for growth. We shape and steer the direction of the business by managing our people, finances, shared services and buildings. We also oversee our legal, regulatory and compliance obligations too.
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.