6 months ago
Sky is Europe's leading entertainment company and
serves 21 million customers across five countries. We offer the best and
broadest range of content, deliver market-leading customer service and use
innovative technology to give customers a better TV experience.
Without the skills of our brilliant in-house
Technology team, these game-changing innovations wouldn’t be possible. They
develop pioneering products and services to give every one of our customer’s
experiences they’ll love – when and wherever they want. As Sky grows, we’re seeking a
Optimisation Analystto ensure our high quality, customer focused
services meet and exceed customer experience and journey requirements.
At Sky, we’re committed
to providing great rewards to the people who drive our success, and that’s not
just with a competitive salary and generous annual leave. You’ll also benefit
from a free Sky Q premium package, an excellent pension scheme, private health
care and a share save scheme.There’s a
vast range other benefits too that you can tailor around your personal needs.
of the team is a specialist aligned to one or more scrum teams who are
developing digital experiences using agile methodologies. You will work as part
of a best in class optimisation team which is focused on improving KPIs and
customer experience across the digital estate.
The role of
the Senior Digital Optimisation Analyst is to own the end-to-end process of
optimisation for these specific business areas.
pro-actively search for improvement opportunities using data and insight,
articulate hypotheses for improvement, run and monitor testing, and drive
roll-out through the development teams.
of digital optimisation and experimentation (AB and MV testing) tools and
process (preferably Optimizely X both web experiments and full stack server
hypotheses generation and experiment management experience
analytics experience, preferably Adobe Analytics
and CSS skills would be a major advantage
insight & analytics
Excel and PowerPoint
acumen & strategic thinking
visualisation and presentation
The ideal candidate:
Someone who is naturally inquisitive and passionate about solving
problems, you will do your best to find ways to make the customer experience
best in class. You are integral to the business area you support, and will be
involved and in tune with the direction and day-to-day workings of it. You will
understand how to encourage everyone to work towards improving global KPIs and
work with other optimisation analysts to share knowledge and ensure our best in
class optimisation function is maintained.
The team are the go-to people for everything optimisation and
experimentation, and therefore you will strive to be an expert and keep up to
date with industry developments. You are a champion of experimentation and are pro-active,
taking responsibility for driving improvements and building a true culture of
people that make Sky Europe’s leading entertainment company. That’s why we work
hard to be an inclusive employer, so everyone at Sky can be their best.
If you are successful in your application for this role, your
appointment will be subject to receiving a positive outcome from your Criminal
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