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8 months ago
The Body Shop
Location: London
Job type: Permanent
Sector: Digital Agency
Category: Product Marketing Jobs
Job Description:


Are you a Senior Digital Product Manager looking for your next role with an award-winning global retail business? Then we’d love to hear from you!


When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible.

Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.


The Body Shop, along with Aesop and Natura, is part of Natura &Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969.


The Senior Digital Product Manager will work with all functions of the business and directly with teams to build products and services across channels and platforms; to improve customer experience, efficiencies and create new ways for The Body Shop to drive profitable growth.

S/he will manage the roadmap for our global digital products and solutions that will range from our eCommerce platform to digital marketing technology stack and CRM/loyalty technologies. S/he will prioritise initiatives based on strategic and commercially driven business cases, whilst championing a customer centric approach to product development. S/he will also be responsible for their delivery through a mix of agile and waterfall methodology. Delivery will be for Company Markets and best practices will be shared with Franchise Markets.


* Accountable for shaping and managing roadmaps for a portfolio of digital products from strategic planning to tactical activities
* Engagement with business stakeholders to cover the strategic aspects of product development, including product vision definition, roadmap creation and business case creation, keeping product Return on Investment (ROI) and business value delivery as the core focus
* Working closely with stakeholders to integrate digital roadmap with business strategy and considering business benefits and feasibility
* Support execution of our digital and technology strategy
* Responsible for the on-time, on-budget and on-strategy delivery of our products and projects through careful prioritisation and review
* Identify opportunities for innovation, pilots and prototyping. Work with markets to implement and gather learnings to inform the roadmap
* Responsible for the successful end-to-end delivery of new digital products or enhancements
* Provide mechanism for business stakeholder requests for incorporating into the digital product roadmap and backlog where appropriate, and working with Customer Experience Design Lead and Product Owners to validate against customer needs and potential business benefits
* Manage products owners and their delivery, as well as deliver own discrete initiatives from the digital roadmap
* Strong collaboration with IT, International Digital and Market teams to ensure timely rollout of product roadmap
* Considers all aspects of delivery including organisational readiness and market readiness, ensuring the product are built to deliver business value.
* Liaise with international and market teams to ensure new digital products are adopted and the full commercial benefits are realised.
* Involved with User Acceptance Testing and responsible for cursory production validation of digital products following a release.
* Contributes to product release planning while refining the product backlog considering both business and technical inputs.


Internal External

* Senior management for roadmap and strategy
* Brand team for alignment to brand strategy / asset development
* International Digital Products for Customer Experience and internal alignment
* International Digital team for integration into website operation, event activation and digital marketing activity
* Customer Insights / Research for business case development and validation; KPI setting / measurement
* Market teams to engage them with roadmap and support market adoption
* Legal to ensure that deployments meet local legislative requirements
* IT to deliver the ongoing development and support
* Finance to validate business cases and setup ongoing reporting
* Retail Academy / Retail Ops for deployment, training and stores execution
* Sourcing / Procurement for vendor selection process
* Customer Insights / Research for business case development and validation; KPI setting / measurement
* Customer Care for management of customer issues and complaints
* Head Franchise representatives
* Technology suppliers
* Freelancers / Contractors


* Extensive experience in Product Management or as Product Manager/Owner
* Strong retail/consumer facing experience.
* Solid experience with delivering various projects across eCommerce and CRM/loyalty. Retail store project delivery desirable.
* Proven track record in taking on end-to-end ownership of digital products and successfully delivering results in a fast-paced and dynamic business environment
* Excellent project management skills. Ability to manage multiple cross-functional team projects across critical deadlines.
* Blend of business, technical and management skills, with understanding of customer experience and marketing.
* Blend of business, technical and management skills, with understanding of customer experience and marketing
* Experience in A/B testing and data analytics to inform product roadmap
* Hands on experience with agile methodologies.
* Exceptional communication and presentation skills.
* Solid technology understanding; ability to communicate effectively with the delivery team and communicate cleary back to business stakeholders.
* Experience with working in a matrix or complex global environment.
* Ability and desire to work in a position that requires both strategic and tactical focus.
* Strong familiarity of emerging technologies, capabilities and solutions.


Degree qualified.


Our global HQ is located in the heart of East Croydon – 1 minute walk from the train station and is just 10 minutes train ride from Clapham Junction and 16 minutes from London Victoria. Our brand new office opened just over one year ago and provides a light, modern and open-plan work space that includes an onsite global café and even a living wall in the reception area.


Want to join the Body Shop team? Then please apply today – as well as a competitive salary, here are just a few of the rewards and benefits you can look forward to when you join us: a 5% non-contributory pension plan, 23 days holiday, 3 days a year to volunteer in the local community, 50% staff discount and access to product sample sales, access to Perks At Work our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development. We have also implemented ‘Work Wise’ into our HQ - flexibility of ‘in-office’ hours, the ability to work remotely and a new meeting charter. Here at The Body Shop we’ve got your best interests at heart – it’s our way of saying thank you!

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