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6 months ago
Blue Pelican
Salary: £70000 - £80000 per annum + Excellent benefits
Location: London
Job type: Permanent
Business sector: B2C
Contact: Kate McDermott
Sector: Agency
Category: Market Research Jobs

Senior Insight Consultant - Customer Experience & Digital

** National Grocery Retailer **


  • Are you experienced in the use of insights to drive decisioning for large scale businesses?
  • Do you have a strong communication style and proactive approach to identifying how to utilize customer data for better business performance?
  • Are you an expert within consumer or customer insights, with a flair for identifying business questions and answering those using data?

Then this brand-new position with this national retail giant, would be the ideal role to utilize those skills!

Based in the centralised Customer Insight function, your focus will be to work as a business facing Insights Consultant, delivering actionable insights and recommendations around pricing, promotions, marketing communications, loyalty and customer experience for the a specified business unit. You will work closely with Insight Analysts and Researchers on shaping analytical solutions for stakeholders, specifically around developing an improved digital customer experience across the website in order to improve online sales. So any kind of digital experience or knowledge would be strongly preferred.

You should have excellent communication skills, the ability to manage through change and ensure results are achieved. You will need experience in project coordination and delivery, influencing and engaging stakeholders and leading from the front; the team is known as one that 'gets stuff done'!

Your background may be customer insight analytics, research or even management consultancy, as long as you have the skills to embed insights at the heart of a business, and the interpersonal skills to bring stakeholders along with you on that journey, then this would be a great fit.

POSITION - Senior Insight Consultant - Customer Experience & Digital

LOCATION - West London

SALARY - £70k - £80k plus excellent benefits & 10% bonus


  • Ideally educated to degree level in a relevant subject; numerate subject, marketing or life sciences areas
  • Experience within a research insights, category insights, trading insights, loyalty / CRM or customer analytics environment
  • Ideally project and client management experience
  • Experience and solid understanding of consumer insights and how these can drive decisioing within a retail or FMCG environment (other large consumer business backgrounds considered)
  • Excellent communication skills and the ability to deliver engaging insights on how to improve customer understanding and engagement


For further information or to apply please contact:

Kate McDermott
Managing Consultant - Blue Pelican Marketing


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