3 months ago
of Europe’s leading entertainment company with over 23 million customers across
seven countries, we make life easier by entertaining and connecting people.
It’s a genuine team effort. That’s why we want talented people, like you, to
join us and help make the future happen.
role is an exciting opportunity to join us and work within our Tech Team
a valued employee, you’ll benefit from a free Sky Q premium package (one off
payment required for installation), an excellent pension scheme and private
health care. What’s more, you’ll also have access to over 12,000 LinkedIn
Learning courses to support your development. As if that’s not enough, our
Scotland offices offer a variety of other perks including subsidised canteen,
free shuttle bus service, on-site gym and much more to make your experience
with us even more enjoyable.
find out more about working with us, search #LifeatSky on LinkedIn, Twitter or
Your key responsibilities:
a Service Desk Analyst, you'll take responsibility for providing effective 1st
& 2nd line support to mostly German users via the Service Desk, including
support of systems, servers and networks. The existing infrastructure primarily
consists of Windows 7810 & Apple Mac desktopsmobile devices, Windows and
Android phones, Windows servers, and a number of largely bespoke applications
developed around different databases.
Logging, recording and prioritising all incidents received in to the Service
Contributing to the effective service provision of the Service Desk Team,
adhering to processes and guidelines
Ensuring online incidents and requests are assigned and dealt with in line with
Advising and assisting team members with service provision
Dealing with queries in a calm, swift and customer-focussed manner
Providing 1st & 2nd line support for all of Sky’s IT infrastructure
User administration and provisioning of all IT Infrastructure Technologies.
To follow Sky’s health and safety policies and procedures; report any safety
issues to line management; and participate in Sky’s objective to be a safe and
Excellent language skills in German and English, both spoken and written.
Passion for technology
Excellent communications skills, good time management and problem-solving
Able to work on own initiative, ability to multi-task and deal with pressure
Previous experience on a Service Desk is not necessary but an advantage
to work in a dynamic environment alongside talented people who take pride in
delivering great results? today
happy to talk flexible working
our people that make us Europe’s leading entertainment company. That’s why we
work hard to be an inclusive employer, so everyone at Sky can be their best.
you are successful in your application for this role, your appointment will be
subject to receiving a positive outcome from your Criminal Record Check.