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6 days ago
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Service Desk Analyst - German Speaking


Sky
Location: Livingston
Job type: Permanent
Sector: Consumer Goods
Category: Analysis Jobs
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We’re part
of Europe’s leading entertainment company with over 23 million customers across
seven countries, we make life easier by entertaining and connecting people.
It’s a genuine team effort. That’s why we want talented people, like you, to
join us and help make the future happen.

This
role is an exciting opportunity to join us and work within our Tech Team

The perks

As
a valued employee, you’ll benefit from a free Sky Q premium package (one off
payment required for installation), an excellent pension scheme and private
health care. What’s more, you’ll also have access to over 12,000 LinkedIn
Learning courses to support your development. As if that’s not enough, our
Scotland offices offer a variety of other perks including subsidised canteen,
free shuttle bus service, on-site gym and much more to make your experience
with us even more enjoyable.

To
find out more about working with us, search #LifeatSky on LinkedIn, Twitter or
Instagram.

Your key responsibilities:

As
a Service Desk Analyst, you'll take responsibility for providing effective 1st
& 2nd line support to mostly German users via the Service Desk, including
support of systems, servers and networks. The existing infrastructure primarily
consists of Windows 7810 & Apple Mac desktopsmobile devices, Windows and
Android phones, Windows servers, and a number of largely bespoke applications
developed around different databases.

-
Logging, recording and prioritising all incidents received in to the Service
Desk

-
Contributing to the effective service provision of the Service Desk Team,
adhering to processes and guidelines

-
Ensuring online incidents and requests are assigned and dealt with in line with
SLAs

-
Advising and assisting team members with service provision

-
Dealing with queries in a calm, swift and customer-focussed manner

-
Providing 1st & 2nd line support for all of Sky’s IT infrastructure

-
User administration and provisioning of all IT Infrastructure Technologies.

-
To follow Sky’s health and safety policies and procedures; report any safety
issues to line management; and participate in Sky’s objective to be a safe and
healthy workplace.

Your skills:

-
Excellent language skills in German and English, both spoken and written.

-
Passion for technology

-
Excellent communications skills, good time management and problem-solving
skills

-
Able to work on own initiative, ability to multi-task and deal with pressure

-
Previous experience on a Service Desk is not necessary but an advantage

Ready
to work in a dynamic environment alongside talented people who take pride in
delivering great results? today

We’re
happy to talk flexible working

It’s
our people that make us Europe’s leading entertainment company. That’s why we
work hard to be an inclusive employer, so everyone at Sky can be their best.

If
you are successful in your application for this role, your appointment will be
subject to receiving a positive outcome from your Criminal Record Check.

Believe
in better
We’re part
of Europe’s leading entertainment company with over 23 million customers across
seven countries, we make life easier by entertaining and connecting people.
It’s a genuine team effort. That’s why we want talented people, like you, to
join us and help make the future happen.

This
role is an exciting opportunity to join us and work within our Tech Team

The perks

As
a valued employee, you’ll benefit from a free Sky Q premium package (one off
payment required for installation), an excellent pension scheme and private
health care. What’s more, you’ll also have access to over 12,000 LinkedIn
Learning courses to support your development. As if that’s not enough, our
Scotland offices offer a variety of other perks including subsidised canteen,
free shuttle bus service, on-site gym and much more to make your experience
with us even more enjoyable.

To
find out more about working with us, search #LifeatSky on LinkedIn, Twitter or
Instagram.

Your key responsibilities:

As
a Service Desk Analyst, you'll take responsibility for providing effective 1st
& 2nd line support to mostly German users via the Service Desk, including
support of systems, servers and networks. The existing infrastructure primarily
consists of Windows 7810 & Apple Mac desktopsmobile devices, Windows and
Android phones, Windows servers, and a number of largely bespoke applications
developed around different databases.

-
Logging, recording and prioritising all incidents received in to the Service
Desk

-
Contributing to the effective service provision of the Service Desk Team,
adhering to processes and guidelines

-
Ensuring online incidents and requests are assigned and dealt with in line with
SLAs

-
Advising and assisting team members with service provision

-
Dealing with queries in a calm, swift and customer-focussed manner

-
Providing 1st & 2nd line support for all of Sky’s IT infrastructure

-
User administration and provisioning of all IT Infrastructure Technologies.

-
To follow Sky’s health and safety policies and procedures; report any safety
issues to line management; and participate in Sky’s objective to be a safe and
healthy workplace.

Your skills:

-
Excellent language skills in German and English, both spoken and written.

-
Passion for technology

-
Excellent communications skills, good time management and problem-solving
skills

-
Able to work on own initiative, ability to multi-task and deal with pressure

-
Previous experience on a Service Desk is not necessary but an advantage

Ready
to work in a dynamic environment alongside talented people who take pride in
delivering great results? today

We’re
happy to talk flexible working

It’s
our people that make us Europe’s leading entertainment company. That’s why we
work hard to be an inclusive employer, so everyone at Sky can be their best.

If
you are successful in your application for this role, your appointment will be
subject to receiving a positive outcome from your Criminal Record Check.

Believe
in better
Apply

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