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5 months ago
American Express
Location: Manchester
Job type: Permanent
Sector: Client Side / In-house
Category: Development Jobs
Don’t just work for a
market leading global company. Help grow one.

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success. Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

The SME market segment remains a strong opportunity for outstanding growth, and as such we require Business Development Managers joining our Small Business Sales Team. This is a telephone based role (no face to face client interaction), specifically, providing consultative dialogue to inform and close sales and increase spend of small business Card Members.

Candidates must have a proven track record of driving results in a sales environment and extensive cold-calling experience. Strong communication skills are critical.

Success will be measured by number of new Card Members signed, booked charge volume on new Card Members, effective pipeline management, time management, ability to engage/motivate prospects and leadership skills.

* Winning new business on a mix of warm and cold leads via effective consultative selling – understanding customer needs and offering the most appropriate product and services
* Building and managing your own pipeline, managing sales leads from identification and initial contact through close, carefully tracking and actioning leads across the sales cycle
* Maintain high level of product and service knowledge including product features and benefits, competition in the financial services space, and relevant developments in target industries
* Demonstrate the ability to collaborate and influence external customers
* Master rapport building, handling objections, and professionalism
* Work with internal teams in New Accounts and Risk Management to provide all relevant information to correctly evaluate applications and assign lines of credit on new accounts

Offer of employment
with American Express is conditioned upon the successful completion of a
background verification check, subject to applicable laws and regulations.



* Telesales
experience in a B2B sales environment
* Consultative
selling experience and proven track-record of meeting and exceeding sales goals
in a sales/cold calling environment
* Demonstrated
track record of managing lead pipeline through the sales cycle
* Ability to
influence and negotiate with customers both internally and externally and at
all levels
* High levels
of initiative, self-motivation and time management
* Highly
driven with a competitive spirit, strong will to win and passion for selling
* Excellent
oral and written communication, relationship building and problem solving
* Comfortable
in a fast-paced environment and comfortable with ambiguity
* Flexibility
is a must with a strong focus on exceeding both individual and team

We place
great importance on doing what is right, what is best and what is innovative.
And we continue seeking people to champion these values and beliefs as we grow.
The world’s a big place, filled with big ideas and amazing people. And we want
the best of them here at American Express. We’re interested in where you came
from, but we’re even more excited about where you will go with American

American Express?

a difference between having a job and making a difference.

Express has been making a difference in people’s lives for over 160 years, backing
them in moments big and small, granting access, tools, and resources to take on
their biggest challenges and reap the greatest rewards.

also made a difference in the lives of our people, providing a culture of
learning and collaboration, and helping them with what they need to succeed and
thrive. We have their backs as they grow their skills, conquer new challenges,
or even take time to spend with their family or community. And when they’re ready
to take on a new career path, we’re right there with them, giving them the
guidance and momentum into the best future they envision.

we believe that the best way to back our customers is to back our people.

powerful backing of American Express.

make a difference without it.

live life without it.

complete your application please click on the links below. However, if you
require any assistance with the completion of this process – or need any
reasonable adjustments to be made – then please contact the Recruitment Team on
or 00800 83
000038 (for Russia based candidates).

ReqID: 18015933
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 9, 2018, 9:37:28 AM

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