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13 days ago
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Support Analyst


Sky
Location: Leeds
Job type: Permanent
Sector: Consumer Goods
Category: Analysis Jobs
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Here in UKIS Leeds we pride ourselves
on developing pioneering products and services that will provide all of our
customers with experiences that they’ll love… whenever and wherever they want. This is at the heart of everything we do at
Sky and, with the combined work of the brilliant team that we have here, we can
drive these game-changing innovations forwards. So when you join us as a Support Team Analyst,
you’ll become part of an exciting team in a fast paced environment that
challenges the norm every day.

Within UKIS Leeds Support, we are
responsible for supporting and maintaining the online shopping and account
management experiences to our TV, Broadband, Talk and Mobile customers. These are some of the biggest digital
experiences around and deliver a top quality service to all our customers’ on a
daily basis. We cover Digital Commerce,
Online Service and support the My Sky App and we are part of the larger Sky
family, which includes our direct sales teams amongst others, who we also work
with closely to ensure that there is a holistic approach to support.

The Support Team plays a pivotal role
within UKIS Leeds and as one of the analysts you will be part of a team who
play a key element in providing a single point of contact for all queries
relating to all our products across all our digital platforms. You’ll be getting the chance to work on
industry-leading services using cutting edge tools and technologies.

What we’re looking for…

Be in the know – you
have a good working knowledge and understanding across a wide range of
technical areas, such as Windows operating systems, network functionality,
mobile device, and such like. You are
interested in expanding your skills too, learning from your peers, through day
to day experience and by listening to feedback.

·The day
to day – you’ll be working to provide an exceptional level of customer
service to both internal and external customers. Your existing Service experience will be
invaluable

·Be
proactive – you need to actively seek out any live issues and work towards
or drive a resolution forwards

·Be
adaptable – you need to be motivated and keen to learn and new skills
quickly and effectively in a constantly changing environment.

·Be
flexible – You’ll need to be able to fit in with an existing shift rota
covering 7 days a week, which includes both mornings and evenings (although not
on the same day!)

Key Skills

·Previous SupportService experience or IT
qualifications

·Experience of working with a SupportCase management
system or other ITSM toolset

·Good working knowledge of Microsoft Windows
operating systems
·Good working knowledge of Microsoft Office and
Outlook
Understanding of web and database applications
·ITIL knowledge or experience covering Incident
Management
·Good communication skills, both verbal and
written
·A strong attention to detail with a desire to
achieve excellence
·A passion for providing exceptional service
Able to analyse and solve problems quickly and
effectively

·
Here in UKIS Leeds we pride ourselves
on developing pioneering products and services that will provide all of our
customers with experiences that they’ll love… whenever and wherever they want. This is at the heart of everything we do at
Sky and, with the combined work of the brilliant team that we have here, we can
drive these game-changing innovations forwards. So when you join us as a Support Team Analyst,
you’ll become part of an exciting team in a fast paced environment that
challenges the norm every day.

Within UKIS Leeds Support, we are
responsible for supporting and maintaining the online shopping and account
management experiences to our TV, Broadband, Talk and Mobile customers. These are some of the biggest digital
experiences around and deliver a top quality service to all our customers’ on a
daily basis. We cover Digital Commerce,
Online Service and support the My Sky App and we are part of the larger Sky
family, which includes our direct sales teams amongst others, who we also work
with closely to ensure that there is a holistic approach to support.

The Support Team plays a pivotal role
within UKIS Leeds and as one of the analysts you will be part of a team who
play a key element in providing a single point of contact for all queries
relating to all our products across all our digital platforms. You’ll be getting the chance to work on
industry-leading services using cutting edge tools and technologies.

What we’re looking for…

Be in the know – you
have a good working knowledge and understanding across a wide range of
technical areas, such as Windows operating systems, network functionality,
mobile device, and such like. You are
interested in expanding your skills too, learning from your peers, through day
to day experience and by listening to feedback.

·The day
to day – you’ll be working to provide an exceptional level of customer
service to both internal and external customers. Your existing Service experience will be
invaluable

·Be
proactive – you need to actively seek out any live issues and work towards
or drive a resolution forwards

·Be
adaptable – you need to be motivated and keen to learn and new skills
quickly and effectively in a constantly changing environment.

·Be
flexible – You’ll need to be able to fit in with an existing shift rota
covering 7 days a week, which includes both mornings and evenings (although not
on the same day!)

Key Skills

·Previous SupportService experience or IT
qualifications

·Experience of working with a SupportCase management
system or other ITSM toolset

·Good working knowledge of Microsoft Windows
operating systems
·Good working knowledge of Microsoft Office and
Outlook
Understanding of web and database applications
·ITIL knowledge or experience covering Incident
Management
·Good communication skills, both verbal and
written
·A strong attention to detail with a desire to
achieve excellence
·A passion for providing exceptional service
Able to analyse and solve problems quickly and
effectively

·
Apply

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