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6 months ago
American Express
Location: Burgess Hill
Job type: Permanent
Category: Project Management Jobs
Don’t just work for a market leading global company. Help grow one.

Why AMEX Travel Technology Systems?

This role is part of the team supporting the unique Travel and Lifestyle Services (TLS) International team. TLS is unique within American Express in offering card members access to American Express’s deep history and expertise in travel and lifestyle experiences as a perk of carrying a card. Delivering that value is as complex as it is important, and technology is at its centre.

The team works closely with business partners to develop blueprints & roadmaps for future capabilities, with a strong focus on defining and implementing strategic solutions. This is achieved by having a deep understanding the existing capabilities, the business strategy and vision, priorities and pain points.

We have a need for a Technical Project Manager with an expertise in travel and lifestyle services, and a detailed familiarity with servicing and customer relationship management. The technical project manager works within technologies to provide the focal point of ownership and delivery of product oriented capabilities. The role requires a blend of technical aptitude (which may in one or both of the product domain and the technology tooling), relationship management skills, and agile project methodology and understanding.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

* You should have a detailed understanding of customer servicing practices and processes, ideally in a commercial consumer environment. Exposure to servicing within a major provider of consumer travel and lifestyle services (such as travel agency or concierge) would be a distinct advantage

* You must be familiar in the operation of agile project management processes, ideally using the SAFe methodology

* You must be able to form and sustain effective working relationships with product owners in a servicing environment, with engineers, quality engineers and peer technical project managers

* You have one or both of an expertise in a highly relevant product domain or a sufficiently developed technical aptitude to drive the resolution of issues

* You should have a proven delivery track record working within major programmes of change

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

A competitive benefits offering designed to support our employees’ total health and wellbeing, including:

* Health care scheme

* Defined contribution pension plan

* Dental scheme

* Virtual GP

* Life assurance

* Income protection

* Core holiday allowance with opportunity to buy or sell additional days

* Car Allowance/Company Car Option

* A range of flexible benefits to choose from designed to suit your lifestyle: healthcare plan options, health assessments, critical illness coverage, cycle to work, season ticket loans

* Employee Discount Portal

* Back up childcare/adultcare

* Onsite facilities include; Fitness classes, Health Checks, Digital Health Kiosk, Physiotherapy, Healthy Living Nurse, Wellness Studio, Costa Coffee and subsidised staff restaurant

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team.on recruitment.support.uk@aexp.com orfree phone, subject to individual carrier charges). For Russia based candidates on.

ReqID: 18019298
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 5, 2018, 3:36:40 AM

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