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4 months ago
Salary: Competitive
Location: Slough
Job type: Permanent
Category: Copywriting Jobs

Job Ref:


Job Title:

Technical Writer - DevOps





Closing date:

18th April 2018

Job Description

O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customers across the UK, O2 is one of the world`s most innovative companies putting our customers at the heart of everything we do.

We are more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.

We are always on the lookout for great talent. Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.

About the Team:

The Tesco Mobile DevOps team is a truly cross functional team responsible for both the product development as well as the running and operations of multiple bespoke IT solutions.

Your Role:

As a Technical Writer in the DevOps team, you`ll be responsible for planning, documenting and maintaining, technical documentation for the platforms that the DevOps team is responsible for. You will be working alongside a talented team of developers, testers, business analysis, scrum master, and technical support members.

We work using SCRUM and Kanban Agile methodologies to maintain and create new software.


-Plan, develop, organize, write and edit operational procedures, platform documentation, DevOps process and knowledge base

-Research, develop and document technical design specifications including API specifications

-Maintain a comprehensive library of technical terminology and documentation and be the go to person for all things documentation.

-Analyse documents to maintain continuity of style of content Manage updates and revisions to technical literature

-Take an active role in Knowledge Sharing Sessions

-Work along the rest of the team (Devs/QA/Scrum Master/BA/Technical Support Analyst/DevOps Support Lead) during the sprint

Skills & experience:

-Experience of working with an agile methodology (Scrum, Kanban)

-Understanding of the Software Development lifecycle (SLDC) from design to live service.

-Experience with Scrum tools (JIRA, Confluence)

-Effective communication skills with an ability to collaborate and work as a team player

-Ability to understand complex systems and issues and communicate these to both technical and non-technical people.

-Excellent written and oral communication skills

-Flexible - keen to learn new technologies

-Good problem solving skills

-Proven experience working in a technical writing position

Additional Information:

Regular travel to Tesco Mobile sites including (but not limited to) Slough, Bury, Leeds

Grade: PCGU

Salary and benefits:

We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.

Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.

There`s so much to discover. Your adventure starts here.



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