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15 days ago
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Technical Writer, Google Play


Google
Location: London
Job type: Permanent
Category: Copywriting Jobs
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Qualifications

Minimum qualifications:

* Bachelor's degree or equivalent practical experience.

* Experience in writing assistive content at scale.

Preferred qualifications:

* Experience in managing help content at a global scale.

* Ability to understand and analyze help traffic patterns and feedback.

* Developed cross-functional communication and collaboration skills.

* Demonstrated analytical skills.

About the job

Technical Writers communicate complex information clearly, concisely and accurately, and without relying on jargon. As a Technical Writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Technical Writers play a big part at Google. They are a key link between engineers, marketing associates, developer advocates, as well as all the external users and developers, tying together many vital but disparate parts of the Google ecosystem.

As a Technical Writer, you will manage the help content strategy for users of the Google Play Console and empower our customers by executing a scaled education strategy with the Play Academy team.

Responsibilities

* Execute a continuous improvement strategy for existing help documentation.

* Build and execute a comprehensive developer education strategy with the Play Academy team.

* Work with Developer Support and Business Development teams to act on developer feedback and support trends.

* Measure and socialize developer pain points of our unassisted support platforms.

* Partner with Product, UX and Engineering teams to realize a fully in-product assistive help experience.
Qualifications

Minimum qualifications:

* Bachelor's degree or equivalent practical experience.

* Experience in writing assistive content at scale.

Preferred qualifications:

* Experience in managing help content at a global scale.

* Ability to understand and analyze help traffic patterns and feedback.

* Developed cross-functional communication and collaboration skills.

* Demonstrated analytical skills.

About the job

Technical Writers communicate complex information clearly, concisely and accurately, and without relying on jargon. As a Technical Writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Technical Writers play a big part at Google. They are a key link between engineers, marketing associates, developer advocates, as well as all the external users and developers, tying together many vital but disparate parts of the Google ecosystem.

As a Technical Writer, you will manage the help content strategy for users of the Google Play Console and empower our customers by executing a scaled education strategy with the Play Academy team.

Responsibilities

* Execute a continuous improvement strategy for existing help documentation.

* Build and execute a comprehensive developer education strategy with the Play Academy team.

* Work with Developer Support and Business Development teams to act on developer feedback and support trends.

* Measure and socialize developer pain points of our unassisted support platforms.

* Partner with Product, UX and Engineering teams to realize a fully in-product assistive help experience.
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