3 months ago
Technology & Innovation Analyst - 12 months fixed term
Skipton Principle Office, The Bailey
Skipton, North Yorkshire, BD23 1AP
Hours of Work: 35 hours per week, Monday to Friday, 9am to 5pm
Salary: £19,750 per annum
Here at Skipton Building Society we have seen successful growth over the last few years, meaning our processes and systems are regularly reviewed in order to optimise performance and deliver the efficient service our customers expect from us. As our new Technology & Innovation Analyst, you will work closely with our distribution and operational areas, such as our contact centre, to help identify where improvements can be made to increase performance.
To do this, you will provide clear analysis and use this to actively challenge and recommend improvements to processes, procedures and systems to ensure the relevant department is working as
efficiently as possible. This could range from reviewing call patterns through to unexpected incident management; no two days will be the same in this varied role. You will find the balance between identifying quick win solutions and also recommending larger change projects to a range of stakeholders. The key competencies for this role are below:
• Analytical skills
• Research and development skills
• Process improvements
• Implementing system changes
• Communication skills/questioning techniques
• Comfortable using data systems
Who we're looking for
As well as producing data from a range of systems, we are looking for someone who enjoys drawing conclusions from various data sources and is able to use this information to recommend ideas for improvement. This includes working with a range of stakeholders and using data evidence as well as influencing skills to encourage change across our distribution channels.
You will also support the implementation of these changes where necessary, and provide further analysis
to identify the results of the changes and monitor this on a regular basis to ensure continuous improvement.
We do provide full training on the systems we use, however prior knowledge of a customer/call centre environment including key performance metrics would help you excel in this role.
About Skipton Building Society
At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.
We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.
In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:
* Competitive Employer pension contribution
* Company paid life assurance scheme
* 25 days holiday (plus bank holidays and the opportunity to participate in the annual Holiday Trading Scheme to buy/sell extra days)
* Annual discretionary bonus scheme
* Volunteering days
* Colleague discounts at a range of UK wide retailers, including holidays, restaurants, fashion, days out and more. Accessible via an online platform and mobile app.
* Discounts/cashback on selected products and services
* Employee Assistance Programme
* Diverse culture
Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age