3 months ago
Skipton Principle Office, The Bailey
Skipton, North Yorkshire, BD23 1AP
Hours of Work: Monday to Friday, 9am to 5pm
Salary: Dependent on Experience
For most people, taking out a mortgage is one of life’s big milestones. For us, it’s about keeping the customer’s best interests at heart when we’re deciding whether to lend. That’s where you come in.
We’re looking for a confident decision maker to assess mortgage applications and make informed lending decisions based on a customer’s circumstances and our affordability model.
You might start the day by doing a credit search, checking a bank statement or answering a customer query over the phone. You’ll also be looking through applications and weighing them up against our lending policy to make sure they meet our criteria.
The applications will be varied and interesting and we’ll make sure you’re fully trained to deal with anything that comes your way, from shared ownership cases through to people buying houses on their own. It’s a full-on role with service levels to meet, so be prepared to have people snapping at your heels for progress reports and watching you closely to ensure those service levels are met.
It’s great when you can say yes, but sometimes you’ll have to turn people down when they apply for a mortgage. Being able to adapt your communication style to different circumstances and stick to your guns once you’ve made a decision will be key.
This role would be brilliant for someone who’s always ‘on it’ (and you will need to be on it!), because it’s fast-paced and never dull. Definitely not the sort of job where you can sit back and take it easy.
Our customers are at the heart of everything we do at Skipton, so you’ll need a genuine respect for people and service skills our customers will love. You’ll also be a key contributor in a team that’s growing and evolving, so if you’re one of those people who embraces change, we’d love to have you on board.
About Skipton Building Society
At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.
We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.
In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:
* Competitive Employer pension contribution
* Company paid life assurance scheme
* 25 days holiday (plus bank holidays and the opportunity to participate in the annual Holiday Trading Scheme to buy/sell extra days)
* Annual discretionary bonus scheme
* Volunteering days
* Colleague discounts at a range of UK wide retailers, including holidays, restaurants, fashion, days out and more. Accessible via an online platform and mobile app.
* Discounts/cashback on selected products and services
* Employee Assistance Programme
* Diverse culture
Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age